Payment, Shipping, and Returns
Accepted Payment Types
We accept all major credit cards including Visa, Mastercard, Discover or American Express. We also accept Paypal. PayPal also accepts credit card and e-check payments for non-account customers. Please keep in mind that if you choose to pay via e-check, your order will not ship until the payment has cleared (typically about 4-7 days).
Shipping Charges
Our Standard Flat Rate Shipping charges are $12.95 and will be shipped via USPS Priority Mail which typically arrives in 1-3 days from leaving our facility. Expedited Shipping charges are $55.95 and will be shipped via USPS Express Mail which typically arrives in 1-2 days from leaving our facility. For larger orders, other arrangements will be made.
Delivery Information
For US Shipping:
Orders are typically processed and shipped within 1-3 business days. We ship our orders via USPS Priority Mail or USPS Express Mail. You will receive an email shipping confirmation with tracking information when your order is ready to leave our facility.
For INTERNATIONAL Shipping:
Orders are typically processed and shipped within 1-3 business days. We ship our orders via USPS Priority International Mail. You will receive an email shipping confirmation with tracking information when your order is ready to leave our facility. We cannot track your international package and we cannot be responsible for any lost shipments in transit. If you wish your items to be traceable, please contact us for a shipping quote from UPS or FedEx.
Please note that the USPS does not consider a package as being lost in transit until it has spent at least 30 days in transit here in the US or 45 days in transit if it was shipped internationally. If you think your package may have been lost in transit, please contact us right away and we will do our best to find the whereabouts of your package. Please note that we are not responsible for items lost or damaged. If you would like insurance on your package, please let us know at the time of your order.
Return/Refund/Exchange Policy
We take time and effort to inspect all of our products before we ship them to you. We are very thorough in packaging our items for a safe delivery. However, if you have an issue with any of our products upon arrival, please Contact Us within 2 days of receiving your items. We will do our best to resolve any problem that may occur. Please keep in mind our products are made from live materials created by nature. Each product and piece will display its own natural color and grain characteristics. Variations in color and grain are not considered defects and will not be returnable, refundable or exchangeable. These are the natural characteristics we love and make our product offerings unique.
We always recommend testing a couple pieces to make sure our products are right for your project prior to ordering larger volumes. If you have specific needs, requirements or specifications, please Contact Us prior to ordering to receive approval and to verify that we are able to accommodate your needs. Again, our wood products are made from live trees created by nature. Our products are not precision manufactured reproducible items. Each piece is unique and displays its own natural characteristics. All products will vary in color and grain from what is pictured on our website.
We will gladly accept returns, refunds or exchanges on defective products if we are Contacted within 2 days of the delivery date. Natural occurring color and grain variations and characteristics are not considered defects. Curling is not considered defective. That can be remedied using the instructions on our FAQ’s Page. In order to receive our full return, refund, and exchange promise, all pre-determined defective products must be returned to us in the original packaging and in an unused, unaltered condition within 5 business days after contacting us. Please return your items to us with a copy of your original invoice in a prepaid and traceable manner (USPS Priority, UPS, FedEx, etc) to guarantee shipment tracking and a safe delivery of the returned goods. We will review the products that are returned prior to issuing any refund or exchange. Original Order Shipping Charges will not be refunded. The Buyer is responsible for all shipping costs incurred for the returned products.
If you have any questions about which product is best for your project, please contact us via our Contact Us page prior to purchase so we can assist you in receiving the product you truly desire.
There are no returns or exchanges on custom orders, larger volume orders with quantities greater than 25 pieces, remnants and closeouts. Order quantities over 25 pieces are non-returnable, non-refundable and non-exchangeable. All sales are final.